Processing Accommodation Requests On-Site

Accommodation requests for assistance animals are among the most sensitive and most consequential interactions that on-site property professionals handle. Done well, they demonstrate your property's commitment to fair, respectful treatment of all residents and protect your organization from liability. Done poorly — inconsistently, insensitively, or in violation of fair housing law — they can damage resident relationships, expose your property to complaints, and create serious legal and reputational risk. This course will give you the knowledge, process, and confidence to handle every accommodation request correctly, every time.

We begin with the basics of fair housing law as it applies to assistance animal requests — what residents are entitled to request, what you are and are not allowed to ask, and what documentation standards apply to different types of assistance animals. You will leave this section with a clear, confident understanding of the legal framework, so you never have to guess whether a particular action is permissible.