Using Regional Data to Coach On-Site Teams

The best regional managers are not just administrators — they are coaches. They use data to understand what is happening at each property in their portfolio, identify where on-site teams need support, and have productive, evidence-based conversations that drive improvement. PetScreening gives regional managers a powerful set of data tools for doing exactly this — and this course will teach you how to use them effectively to build stronger, more capable on-site teams across your entire region.

We begin with the regional reporting dashboard — how to access it, what data it contains, and how to use the filtering and comparison tools to build a clear picture of performance across your portfolio. You will learn how to identify properties that are outliers — either positively or negatively — and how to use that information to focus your coaching energy where it is most needed and to share best practices from high-performing sites with those that are struggling.